1. Introduction
We, GrowMore Jewellers Private Limited GrowMore conduct our business through our retail outlets (operating under the brand GrowMore Jewellers and our digital platforms, including our website www.growmorejewellers.com and our mobile application. At GrowMore, we highly value your privacy and are dedicated to taking all necessary precautions to safeguard your information and adhere to our privacy-related obligations.
This policy Privacy Policy delineates how we collect your information through various interactions on our digital platforms and how we utilize the information gathered.
Kindly note that this Privacy Policy may be revised or updated periodically to reflect changes in our data processing practices or modifications in applicable legislation. We encourage you to thoroughly review this Privacy Policy and check it regularly to stay informed about any revisions we may make.
By accessing the services provided through our digital platforms, you consent to the collection, usage, sharing, and storage of your information by GrowMore in accordance with the provisions outlined in this Privacy Policy.
2. Collection of Information
We gather details provided by you during registration (if applicable), along with information acquired from your use of our services and visits to our digital platforms.
The personally identifiable information we may collect during your transactions on our digital platforms includes:
– First and last name
– Email addresses
– Contact details, including mobile phone numbers
– PIN/ZIP code
– Demographic information (such as age, gender, date of birth, anniversary date, spouse’s birthday, and address)
– Your feedback and opinions on our services, products, features, etc.
Additionally, we collect certain data as you access and utilize our services on our digital platforms, including:
– Device information
– Domain server
– Location information
– IP address
– Type of web browser used
– Network carrier
We may also gather information regarding:
– Pages visited/accessed
– Links clicked on our platforms
– Frequency of page access
– Items viewed, added to cart, or added to wish lists
During purchases, we collect sensitive personal data related to the transaction, including payment data such as credit or debit card numbers, bank/account details, and billing, shipping, and contact information.
We may collect supplementary information related to your participation in promotional schemes, contests, or surveys offered by us, as well as feedback provided or profile forms completed by you. Moreover, we may monitor customer traffic patterns and platform usage to enhance the services provided.
3. Use of Information
We utilize personal information to deliver products and services on our digital platforms and for general business purposes. Email collection enables us to enhance your shopping experience. Furthermore, we use your personal information and contact details to communicate registration confirmations, special offers, personalized recommendations, updates on service policies or terms of use, order-related information, event invitations, troubleshooting assistance, debt collection, and notification of online and offline offers. In our continuous efforts to improve our product and service offerings, we analyze demographic information and user activity profiles on our platforms. Your IP address is identified and utilized to diagnose server issues and administer the platforms.
All personal data and information collected are used solely for the purposes specified in this Privacy Policy.
4. Cookies and Similar Technologies
We may employ cookies and other technologies to enhance, protect, and improve our products and services. These technologies facilitate content personalization, advertisement delivery and measurement, understanding of user behavior, and provision of a safer browsing experience.
You can manage or reject cookies through your browser or device settings, though this may impact your ability to fully utilize our platforms/services.
5. Disclosure of Personal Information
We may share your personal information (on a need-to-know basis) with third-party service providers assisting us in delivering our platform offerings, such as website hosting, email services, marketing, order fulfillment, transaction processing, data analytics, customer service, and satisfaction surveys. These service providers are legally obligated to safeguard your data.
Additionally, we may disclose personal information such as name, email, mobile phone number, device information, location, and network carrier details to specific third-party service providers on a need-to-know basis. This information is shared to personalize the platform experience and conduct behavioral analytics.
We reserve the right to divulge your personally identifiable information as required by law and/or when necessary to safeguard our rights and/or comply with legal proceedings, legal processes, or court orders.
We do not sell, share, or distribute any personal information to third parties for their own marketing or advertising purposes without your prior explicit consent.
6. Your Consent
By utilizing our digital platforms and/or providing your information, you consent to the collection, sharing, storage, and usage of the disclosed information on the platforms in accordance with this Privacy Policy, including but not limited to consent for information sharing as per this Privacy Policy.
7. Link to Other Websites
Our digital platforms may contain links to external websites. However, please note that we have no control over these websites once you leave our site. We are not liable for the protection and privacy of any information provided while visiting such sites. This Privacy Policy does not apply to those websites. Exercise caution and review the applicable privacy policy of the visited website before sharing any personal information.
8. Your Rights
You have the right to access or correct the personal information we collect. Additionally, you are entitled to restrict or object, at any time, to further processing of your personal information. For inquiries or corrections regarding the personal information collected, you may contact us at customer.grievances@growmorejewellers.com or cs@growmorejewellers.com.
If you believe any information we hold about you is inaccurate or incomplete, please email us at the aforementioned address. We will promptly rectify any inaccuracies in our records.
For any uses of your personal information described in this Privacy Policy that necessitate your consent, note that you may withdraw your consent by contacting us at the aforementioned email address. Refusal to share certain information or withdrawal of consent for information processing previously provided may result in restrictions or denial of access to the platforms and provision of our services for which such information is deemed necessary.
9. Data Retention
We retain the personal data provided by users for the duration required to fulfill the purposes for which the information is collected, as outlined in this Privacy Policy, subject to longer retention periods as mandated by applicable laws.
10. Security Precautions
Our digital platforms implement security measures and standards (as mandated by applicable laws) to safeguard against loss, misuse, and alteration of information under our control. When accessing your registered account on our platforms or processing a transaction, we provide a secure server. However, please be aware that no security system is infallible, despite our best efforts.
11. Choice/Opt-Out
Our platforms afford users the option to opt out of receiving non-essential (promotional, marketing-related) communications from us or our partners after setting up an account. Certain non-mandatory information may be deleted. For assistance with these requests, contact us using the provided contact information.
12. Profile Deactivation
Our platforms allow the temporary freezing of user profiles. This action suspends your GrowMore account and access to features such as speedy checkout, order history, wishlists, loyalty program benefits, vouchers, credits, and personalized services.
13. Profile Deletion
Our platforms enable users to request permanent deletion of their GrowMore accounts. Upon deletion, all associated information, including past orders, wishlists, addresses, and pending benefits, will become inaccessible. De